The Professional Regulation Commission (PRC) is encouraging the transacting public to actively participate in its online feedback mechanism, through the “Client Relationship Management System (CRMS)” (go to https://crms.prc.gov.ph/feedbackform ).

This e-feedback mechanism that allows the clients to electronically submit service requests and feedback on the services they received from various PRC offices, and where they can rate a service anytime, seven days a week (24/7), or raise a concern anytime during weekdays from the comfort of their digital devices, is an effective tool for PRC in improving its services for the benefit of its clients.

With the end goal of improving the organization’s performance and sustaining quality services, the CRMS continuously provides an accurate and reliable system of clients' feedback reporting utilized by PRC in management planning and decision-making towards the betterment of its services.

While this initiative of the PRC concretizes the government's aim to streamline the current procedural systems and to promote the Zero-Contact Policy in government processes, it likewise demonstrates the PRC’s ability to digitally adapt to the automated world while continuously providing effective positive clients relationship.