The iGovPhil Project officially adopts the Web Content Accessibility Guidelines (WCAG 2.0) as the accessibility standard for all its related web development and services. WCAG 2.0 is also an international standard, ISO 40500. This certifies it as a stable and referenceable technical standard.

WCAG 2.0 contains 12 guidelines organized under 4 principles: Perceivable, Operable, Understandable, and Robust (POUR for short). There are testable success criteria for each guideline. Compliance to these criteria is measured in three levels: A, AA, or AAA. A guide to understanding and implementing Web Content Accessibility Guidelines 2.0 is available at: https://www.w3.org/TR/UNDERSTANDING-WCAG20/

All iGovPhil Project services and content are currently moving towards WCAG Level A compliance. Work is being done to make the system fully compliant with this level.

Combination keys used for each browser:
  • Chrome for Linux press (Alt+Shift+shortcut_key)
  • Chrome for Windows press (Alt+shortcut_key)
  • Chrome for MAC OS press (ctrl+opt+shortcut_key)
  • Safari for MAC OS press (ctrl+opt+shortcut_key)
  • For Firefox press (Alt+Shift+shortcut_key)
  • For Internet Explorer press (Alt+Shift+shortcut_key) then press (enter)
Shortcut Keys Combination Activation:
  • Home Page (Combination + H): Redirecting to homepage.
  • Main Content (Combination + R): View the content section of the current page.
  • FAQ (Combination + Q): FAQ page.
  • Contact (Combination + C): Contact page or form inquiries.
  • Feedback (Combination + K): Feedback page.
  • Site Map (Combination + M): Site map (footer agency) section of the page.
  • Search (Combination + S): Search page.
  • Press ESC or CLICK the close the button to close this dialog box.
PRC’s Client Feedback Mechanism Now Accessible Online

The value of clients’ feedback plays a critical driver in performance improvements both for the organization and its personnel. The Professional Regulation Commission (PRC), with its desire to virtually track and monitor the quality of frontline services being delivered unfolds a digital solution for its client relationship management and support through its newly developed system, the “Client Relationship Management System (CRMS)”.

This e-feedback mechanism allows the clients to electronically submit service requests and feedback on the services they received from various PRC offices. With this newly developed system, PRC clients can now rate a service anytime, seven days a week (24/7), and at the same time, raise a concern anytime during weekdays at the comfort of their digital devices.

With the end goal of improving the organization’s performance and sustaining quality services, the CRMS is expected to provide an accurate and reliable system of clients' feedback reporting, which can be utilized in management planning and decision making.

While this PRC’s initiative concretizes the government's aim to streamline the current procedural systems and to promote the Zero-Contact Policy in government processes, it likewise demonstrates the PRC’s ability to digitally adapt to the “new normal” while continuously providing effective positive client relationships.

 

 
 
 

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